• Editing or modifying a Fulfilled by Tradycenter processed order to the point where we can no longer locate the order (i.e. adding/ changing the Buy Order ID and adding your personal Buyer Account on the order) will void all Fulfilled by Tradycenter services offered for that specific order. This includes reorders, returns, and refunds.
• Once payment for the Fulfilled by Tradycenter service was sent, it is not refundable. Selling your balance or Tradycenter account to another Tradycenter user is strictly prohibited.
• Auto-order credits are non-refundable. No credits will be returned for canceled or returned orders.
• Fulfilled by Tradycenter Managed accounts are not tax-exempted. Thus, your orders will have taxes added to the final order price. 
• We may deduct fees up to 15% of any order value. If any additional taxes apply such as sales tax, customs etc., they will apply to you with no liability to us. Without derogating from the generality of the foregoing, You are solely responsible for any fees, charges, taxes, and levies on amounts you may pay or otherwise earn through the Website. To the extent required to do so under applicable law, we reserve the full right to deduct and withhold any applicable charges and taxes from any amounts payable to you or by you. The Order Team specialist can confirm the amount of taxes deducted for an order but will not be able to refund it in any case.
• Orders through the Fulfilled by Tradycenter Service will be processed and charged at the specified value on your Tradycenter Orders page. Regardless of the currency used in your store, the price of the items will not be converted to USD. Any discrepancies in conversion are not eligible for a refund. We recommend to use USD as the currency for your store when using this service. 
• Our automated system does not support customizable or personalized items. In most cases, orders will still be processed but will be purchased as they are, without any customization.
• Removing stores or deleting the Tradycenter account will greatly affect Order details, including transaction histories and associated Buyer Accounts used to place the order. Please note that if one of these actions is done, our ability to assist you in regarding your Orders will be limited. It’s highly recommended to carefully consider any changes to your account to ensure a smoother and avoid issues with the orders.
• An order will be fulfilled up to 72 hours maximum.
• If a user decides to cancel their Tradycenter account, please note that this makes them ineligible for any Fulfilled by Tradycenter services. This includes, but is not limited to, reorders, returns, order cancellations, or refunds.

• A return request can only be initiated when the order is delivered.
• Each user has a return rating value that is based on the percentage of returns from the total number of orders (lifetime order history).
  In Tradycenter, the limit is 5%. Thus, reaching the 5% will result a failure and the return request will be denied.  Returns will be allowed again if the percentage is below 5%. 
• Your total return limit will be deducted each time a return request is sent by changing the status to “Return Pending.” The total count towards the limit will increase each time a return request is sent repeatedly after failing.
• If an item is not refundable or returnable on the source site – the return request will be rejected automatically. The sellers on these supplier sites will have different return and refund policies. The user should look into these policies further to not have issues later on. They are fully responsible to make sure the products they work with are refundable on the source site. 
• If too many returns will be asked for an item per month (over 5) – the item will no longer be eligible for the managed service. 
• An order is not eligible for a return after 14 days from the delivery date. Returns for orders older than 14 days will be automatically rejected. 
• An order is not eligible for a return after 14 days from the delivery date. Returns for orders older than 14 days will be automatically rejected. This will not depend on the seller or supplier unless they have an even lower return window or does not accept returns outright.
• A return should only be fulfilled with the original label provided by Tradycenter Support Team. If the return will be sent in any other way, it will be automatically rejected. 
• Refunds are processed within 7-14 days from the day the item had arrived at their warehouse since it still awaits scanning and inspection of the returned goods. 
• Suppliers or source sites close and restrict access to accounts without prior notice, and this is something common and unavoidable. There are currently no workarounds, and reinstated accounts are quite rare. These occurrences are unforeseeable and cannot be prevented from happening. In these cases, reorders, returns, and refunds are unfortunately not allowed without exceptions. See also below specific cases for suppliers.
• We only facilitate returns for orders that are $10 or above. This measure is in place to ensure the smooth and uninterrupted provision of our return service to you. 
• 10%-20% Restocking fee will be charged for all returns. 

Your request will be automatically reject without any intimations if:

• You returned an empty package or envelope.
• You returned the item that is not in its original state or has damages and scratches that are clearly from heavy use.
• You returned the incorrect item, or is not the item on the order.